Unleashed Privacy Policy

Last updated: 21 August 2026

Unleashed ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains what information we collect, how we use it, who we may share it with and the rights you have under applicable UK data protection law.

1. Information we collect

Depending on how you interact with Unleashed, we may collect:

Your name and contact details

Booking and purchase information

Payment and transaction information

Information you choose to provide when using our services

Information provided through forms, worksheets, follow-ups or other communications

Information relating to your use of our digital products

Testimonials or other content you voluntarily provide

Technical information relating to your use of our website and digital services

Information collected through cookies and similar technologies where applicable

We only collect information that is reasonably necessary for the purposes described in this Privacy Notice.

2. Sensitive information

Some information you choose to provide may be sensitive personal information, including information relating to your health, wellbeing, experiences or personal circumstances.

Where information constitutes special category data under UK data protection law, we will only process it where we have an appropriate lawful basis and an appropriate condition for processing that information.

Where explicit consent is required, this will be obtained separately from acceptance of these Terms & Conditions.

3. How we use your information

We may use your information to:

Provide and administer services and digital products

Process bookings and payments

Provide customer support

Communicate with you about your booking, purchase or service

Provide agreed follow-up communications

Provide access to digital products

Maintain appropriate business records

Improve our services, products and website

Send marketing communications where permitted

Process testimonials or other content where you have given appropriate consent

Meet legal, accounting and regulatory requirements

Protect the security and integrity of our systems and services

4. Our legal basis for processing

Depending on the circumstances, we may process your personal information because:

It is necessary to provide a service or product you have purchased

We have a legitimate interest in operating and improving our business

We are required to do so by law

You have given consent where consent is required

Where special category information is processed, an additional lawful condition will apply as required by UK data protection law.

5. Who we share information with

We may share personal information with carefully selected third-party service providers where necessary to operate our business and provide our services and products.

These may include providers of:

CRM, booking and communications services

Cloud hosting and technical infrastructure

Secure data storage and business administration

Payment processing

Website, analytics and digital services

Professional, legal, accounting or regulatory services where necessary

We do not sell your personal information.

We do not share your personal information with third parties for their own independent marketing purposes.

6. International processing

Some service providers we use may process information outside the UK.

Where this happens, we will ensure that appropriate safeguards are in place in accordance with applicable UK data protection law.

7. How long we keep your information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include while you remain a client or have an active relationship with us and afterwards where there is a legitimate business, legal, accounting, regulatory or dispute-resolution reason to retain it.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

Where you have provided a testimonial or other content for continued use, we may retain the information necessary to evidence your consent and administer that permission for as long as the content remains in use or as otherwise required.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably need it for the purposes described in this Privacy Notice.

9. Cookies and similar technologies

Our website and digital services may use cookies and similar technologies.

These may include technologies used to operate the website, understand how visitors use our website, improve our services, measure marketing activity and support search engine optimisation.

Where consent is required for non-essential cookies or similar technologies, we will request that consent before using them.

10. Marketing

Where permitted by law, we may send you information about Unleashed, our services, products and related content.

You can unsubscribe from marketing communications at any time.

Service-related communications, such as booking confirmations, reminders and communications relating to a service or purchase, are not marketing communications.

11. Testimonials

We will only use an identifiable testimonial, personal story, photograph or similar content for marketing purposes where appropriate consent has been provided.

You can withdraw your consent to future use by contacting us through the contact form.

12. Your rights

Subject to applicable law and any relevant exemptions, you may have the right to:

Request access to the personal information we hold about you

Ask us to correct inaccurate information

Ask us to delete your information

Ask us to restrict or object to certain processing

Request a copy of certain information in a portable format

Withdraw consent where consent is the basis for processing

Object to direct marketing

You can exercise your rights by contacting us through the contact form on the Unleashed website.

13. Complaints

If you have concerns about how we use your personal information, please contact us through our website contact form so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO).

14. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, services, technology or legal requirements.

The date at the top of this notice shows when it was last updated.

15. Contact

If you have a question about this Privacy Notice or how we handle your personal information, please contact us through the contact form on the Unleashed website.